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Instructions | Consumer Assistance | New Hampshire Banking Department complaint definition government

Consumer Complaint Instructions

How to File a Complaint

Below you will find a description of the Department’'s complaint process along with a list of information the Department requests from you when filing a complaint. You will also find a list of helpful contacts in the event that you have a problem with an entity that is not under our supervision.

Banking Department Complaint Process

Upon receipt of a written complaint the Department conducts an initial review to ensure that the Department has jurisdiction over the matter and that the written submission includes all the required information. Once the Department has reviewed the complaint, a copy of the written complaint is forwarded to the appropriate financial institution or licensee. Consumers will receive a letter acknowledging receipt of their complaint. We make every effort to address complaints promptly. Remember, we cannot act as your attorney or provide legal advice. The Banking Department will do whatever it can to assist you in resolving your complaint. In order for us to assist you, all formal complaints MUST be in writing accompanied by supporting documents detailed below. The more complete the information submitted, the faster the situation can be addressed. Briefly summarize in chronological order the events leading up to your complaint. Describe in more detail the significant events that occurred. Please use the Consumer Complaint Form available in either fillable Word ( Consumer Complaint Form   ) or PDF ( Consumer Complaint Form   ) format. Select the format which works best for you. Your supporting documents should also include the following information and/or documents: Your telephone numbers, home, work, and cell phone Email address The name and address of the institution involved Account number, if applicable Copies of pertinent documents (do not send us originals) A statement describing the relief you are seeking Dollar amounts involved Date of transaction Indicate whether you have already complained complaint-definition-government-rid-0.html. moncler ghany vest size 14directly to the institution and, if so, whether by mail, by phone or in person and the nature of their response. In addition, please include the name of the person you spoke with and when you spoke with them. Has this matter been submitted to another agency or attorney? If yes, provide name and address. Is there a court action pending? Include legible photocopies of the most important or relevant documents (for example: promissory notes, account agreements, statements, and the like). Be sure to copy both sides of two-sided documents. Please do not enclose original documents. These are important papers, and you should keep the originals in your possession. If originals are sent, we will make every effort to return them to you. However, we cannot be responsible for original documents enclosed with complaints. While all formal complaints must be in writing , the Banking Department is also available to answer inquiries. You may contact us by phone, fax, electronic form, e-mail or in person as follows: By Telephone: (603) 271-3561 TDD Access: Relay NH 1-800-735-2964 By Fax: (603) 271-1090 By Mail: State of New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord NH 03301 By email:

Institutions Not Under New Hampshire State Jurisdiction

If you have a complaint about a financial institution that is not regulated or supervised by the New Hampshire Banking Department, we will forward your complaint to the appropriate regulator. To determine if your financial institution is supervised by the New Hampshire Banking Department, please visit our list of institutions on our website, or call us at (603) 271-3561.

If the institution you are dealing with is located outside New Hampshire, or if you are unsure about the appropriate regulatory authority, please contact us. Our staff will determine the appropriate agency to contact, and your inquiry or complaint will be referred to that authority.

Other Bank Regulators

If your institution is not on our list of regulated institutions available on our website, it may be under the jurisdiction of one of the following national financial institution regulators or other state regulators:

Office of the Comptroller of the Currency Some institutions are regulated by federal government agencies. For example, commercial banks having the word "Federal" or "National" or using the title "N.A." (National Association) in their title, are organized under and subject to federal law. Requests for information or complaints concerning these national banks should be directed to:

Customer Assistance Group: 1-800-613-6743.


Information about national banks

National Credit Union Administration Federally-regulated credit unions are similarly identified by the word "federal" in their name. Inquiries and complaints concerning federal credit unions should be directed to the National Credit Union Administration Conference of State Bank Supervisors

If your institution is not supervised by the New Hampshire Banking Department or a national bank regulator, it may be under the jurisdiction of another state's banking department. For a list of all state banking departments, contact the Conference of State Bank Supervisors.

Telephone: 1-202-296-2840

Website: (click on State Bank Commissioners on left side of the homepage )

Other Helpful Government Agencies

If the Banking Department cannot resolve your complaint or answer your question, you may be able to obtain assistance from one or more of the following resources:

Consumer Finance Protection Bureau Credit card complaint line

Telephone: 1(855)-411-CFPB (2372)


Office of the New Hampshire Attorney General

Consumer Protection Hotline: 1-888-468-4454

To file a complaint, go to:

The New Hampshire Attorney General’s office may be able to handle general consumer questions, problems, and complaints, including:

Internet-related complaints;

Discrimination complaints;

Homeowner complaints, and more

New Hampshire Treasury Department - Abandoned Property Division

Telephone: 1-800-791-0920

Email address:


Funds and securities deposited in a bank account are transferred to the State after a significant period of account inactivity – usually after five years. Abandoned funds are held by the State indefinitely or until their proper owner comes forward to claim them. Inquiries about abandoned bank accounts or property can be made to the Abandoned Property Division of the State Treasurer's office.

New Hampshire Insurance Department

Telephone: 1-800-852-3416


The New Hampshire Insurance Department will be able to handle questions, problems and complaints about insurance companies, brokers, agents, or adjusters.

Credit Reporting Agencies

You are entitled to one free credit report per year from each of the three major credit reporting agencies.

Free annual credit report: 1-877-322-8228

You may also request and pay for a credit report from each of the three major credit reporting agencies:

Experian: 1-800-311-4769, 1-888-397-3742 Equifax: 1-800-685-1111 TransUnion: 1-800-888-4213

To ask questions about or dispute items on your credit report:

Experian: 1-888-397-3742 Equifax: 1-800-685-1111 TransUnion: 1-800-916-8800

To report credit card fraud:

Experian: 1-888-397-3742 Equifax: 1-888-766-0008 TransUnion: 1-800-680-7289

Federal Trade Commission

Identity theft: 1-877-ID-THEFT

All complaints: (click on “File a Complaint”)

The Federal Trade Commission may be able to handle general consumer questions, problems, and complaints, including:

Lending, debt and debt collection questions and complaints; Reporting identity theft; Credit report questions or disputes; Spam, phishing and other internet-related complaints; Deceitful advertising complaints; and more.

U.S. Secret Service


Report counterfeit money:

United States Secret Service Attention: Counterfeiting 335 Adams St, 32nd Fl Brooklyn NY 11201

The U.S. Secret Service may be able to handle questions, problems or complaints about financial crimes such as:

Access device fraud; Counterfeiting and fraudulent identification; Money laundering; Telecommunications and computer fraud Benefits and food stamp fraud; and more

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moncler vest womens Vea esta página en español Government Grant Scams Share This Page Facebook Twitter Linked-In Related Items Government Imposter Scams Government Imposter Scams Government Job Scams

“Because you pay your income taxes on time, you have been awarded a free $12,500 government grant! To get your grant, simply give us your checking account information, and we will direct-deposit the grant into your bank account!”

Sometimes, it’s an ad that claims you will qualify to receive a “free grant” to pay for education costs, home repairs, home business expenses, or unpaid bills. Other times, it’s a phone call supposedly from a “government” agency or some other organization with an official sounding name. In either case, the claim is the same: your application for a grant is guaranteed to be accepted, and you’ll never have to pay the money back.

But the Federal Trade Commission (FTC), the nation’s consumer protection agency, says that “money for nothing” grant offers usually are scams, whether you see them in your local paper or a national magazine, or hear about them on the phone.

Some scam artists advertise “free grants” in the classifieds, inviting readers to call a toll-free number for more information. Others are more bold: they call you out of the blue. They lie about where they’re calling from, or they claim legitimacy using an official-sounding name like the “Federal Grants Administration.” They may ask you some basic questions to determine if you “qualify” to receive a grant. FTC attorneys say calls and come-ons for free money invariably are rip offs.

Grant scammers generally follow a script: they congratulate you on your eligibility, then ask for your checking account information so they can “deposit your grant directly into your account,” or cover a one-time “processing fee.” The caller may even reassure you that you can get a refund if you’re not satisfied. In fact, you’ll never see the grant they promise; they will disappear with your money.

The FTC says following a few basic rules can keep consumers from losing money to these “government grant” scams:

Don’t give out your bank account information to anyone you don’t know. Scammers pressure people to divulge their bank account information so that they can steal the money in the account. Always keep your bank account information confidential. Don’t share it unless you are familiar with the company and know why the information is necessary. Don’t pay any money for a “free” government grant. If you have to pay money to claim a “free” government grant, it isn’t really free. A real government agency won’t ask you to pay a processing fee for a grant that you have already been awarded — or to pay for a list of grant-making institutions. The names of agencies and foundations that award grants are available for free at any public library or on the Internet. The only official access point for all federal grant-making agencies is . Look-alikes aren’t the real thing. Just because the caller says he’s from the “Federal Grants Administration” doesn’t mean that he is. There is no such government agency. Take a moment to check the blue pages in your telephone directory to bear out your hunch — or not. Phone numbers can deceive. Some con artists use Internet technology to disguise their area code in caller ID systems. Although it may look like they’re calling from Washington, DC, they could be calling from anywhere in the world. Take control of the calls you receive. If you want to reduce the number of telemarketing calls you receive, place your telephone number on the National Do Not Call Registry. To register online, visit . To register by phone, call 1-888-382-1222 (TTY: 1-866-290-4236) from the phone number you wish to register. File a complaint with the FTC. If you think you may have been a victim of a government grant scam, file a complaint with the FTC online , or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

This article was previously available as Free Government Grants: Don't Take Them For Grant-ed.

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